I worked to leverage a new part search algorithm to create an accessible, easy to use experience to help customers find everything they need to repair their appliance.
UX/ UI Designer
Our facilities maintenance customers are busy people, who need to quickly identify broken parts, order a replacement, and be confident that the part they ordered will fit their appliance model.
Create a seamless, intuitive experience that is natural and easy for the customer to navigate
Structure content in a way that encourages interaction and easy skimming
Allow customers to research parts and quickly place an order.
responsible for repairs, maintenance, and renovation projects for building and surrounding grounds. looks for quick turnaround in fixing problems.
concerned with maximizing financial returns, creates & maintains a unique guest experience, executes brand standards & build property awareness.
focused on meeting customer needs and tracking down hard to find repair parts. facilitates part - appliance connection research based on customer calls and emails.
With a clear idea of who I was designing for and what their needs are, I embarked on an iterative design process to develop a viable solution
After some low fidelity tests I turned my ideas into a clickable prototypes to validate solutions using Sketch and Invision, which in return will allow us to make the right experience for our end users.
Accessible from individual product pages with all matching product diagrams. Simply find your current appliance model on hdsupplysolutions.com. If repair parts are available you will see a secondary CTA to shop repair parts.
once you've located your needed part on the assembly diagram, click on it to be brought to that part in the parts list. Product numbers are automatically sorted by diagram part number for easier reference. Parts can also be reordered based on price, name, or brand.
Quickly add multiple parts to your cart, and continue on with your order. No need to visit individual product pages or deal with intrusive popups.
I think it's important to not get married to your design, but to be able to think critically and objectively about what could be improved. That being said, here are a few questions I still have:
How would the design change with the addition of different categories? What would the user flow be to reverse search a part?
Is there a better way to view cluttered product diagrams on mobile? How can we make this interaction more intuitive?
How can we add how to videos, articles, and other content to further the helpfulness of this tool? What other features would customers like to see from this tool?
© Made with ♥ by Kayla Marland